Innotek, Innotek products, Innotek purchase

If for any reason you are not satisfied with your Innotek purchase, you have 30 days from the original purchase date to return the product for a full refund, less shipping costs.

Innotek Direct

125 W Crescentville Rd.

Cincinnati, OH 45246

Limited Lifetime Warranty from Innotek®

Every Innotek product purchase comes with a limited lifetime warranty. This limited lifetime warranty is unconditional for the first one-year period from the date of original consumer purchase. After 30 days and during the first one-year warranty period Innotek will repair or replace defective part(s) for a $15 processing fee. Following the first year Innotek products will be repaired or replaced for a nominal service fee to be less than the cost of a new unit or faulty component. This warranty is offered only to the original consumer purchaser and does not include shipping costs to Innotek’s facility. Service requests need to utilize the following procedure:

Call 1-800-826-5527 and speak with one of our Customer Service Representatives for troubleshooting assistance. If necessary, we'll issue you a Return Merchandise Authorization number (RMA) to ensure proper processing.
Simply ship the defective unit by insured U.S. Mail or UPS to:
Innotek, Inc.
1000 Fuller Dr
Garrett, IN 46738

The assigned RMA number must be clearly marked on the outside of the package. Be sure to include a copy of the original purchase receipt, and a check or money order for $15 to cover the cost of processing and handling.

Innotek® will gladly repair or replace any component that is defective material or workmanship with a fully tested and working product. This does not cover lost merchandise, dog chews, or normal wear and tear. Please allow 10-14 days for delivery.

For faster service visit our Gold Star Service section for an outline of Innotek’s Extreme Customer Care program. Gold Star Service only from Innotek will get you hidden dog fence system up and running again as fast as humanly possibly!

Pet Supplies Pawsitive Solutions offers online pet supplies, online cat supplies and other online dog supplies. We offer a fantastic assortment dog beds, pet beds and cat beds, also heated beds and cooling beds of all types and sizes. Pawsitive Solutions has containment supplies for pets and dogs, including dog crates and pet cages. We are your pet supplies store for quality Petsafe dog Fences or Innotek electronic dog fences and pet fences. Our online dog store offers dog containment systems both underground dog fences and the wireless pet fence. We have a great assortment of collars, designer, leather as well as dog shock collars and bark collars. For all of your pet supply needs please consider us, we are online and easy to find. Our Online Pet Supplies Store uses advanced online internet secure encrypted ordering for your safety and protection. Our Pet Supplies customer service staff is always ready to assist. Pet Supplies: Pet Beds, Dog Beds & Heated Pet Beds, Heated Dog Beds, Cooling Pet Beds Pawsitive Solutions dog supplies section offers dog beds, pet beds and cat beds in fantastic styles, fabrics, and colors. We offer the nations premier thermal heated dog beds with dual thermostats to regulate the temperature in the heated dog beds keeping them warm and cozy for your pet. The heater keeps the temperature of the heated beds 12 to 15 degrees above ambient air temperature. The heater easily removes for washing, which makes the dog bed useable year round. Cats are very fond of warm and cozy places so they really enjoy our heated cat beds. A dog who lives in cold climates or has arthritic problems will also benefit from a heated dog bed. But, don’t forget other pets, as an example many rabbits enjoy heated pet beds as well. Not only do we offer heated pet beds, but we offer cooling dog beds as well. Our cool dog beds have kept thousands of pets cool on hot summer days. Dogs do not sweat as people do so they need a little cooling down and our cool dog beds do just that. Pawsitive Solutions offers the largest selection of quality dog beds online. We offer round pet beds, rectangular dog beds, an orthopedic pet bed, a wicker dog bed, a bolster pet bed, a designer dog bed, a pillow pet bed, a cedar dog bed, a waterproof beds, wooden beds, iron beds, designer bed, and fancy pet beds. All of our dog beds are offered in a variety of fabrics, patterns and colors.